LEAP® (Listen-Empathize-Agree-Partner) is an evidence-based approach that shows you how to quickly gain the trust of someone you are at odds with.
When you Listen–Empathize–Agree–Partner®, you stop trying to convince the other person that they're wrong, or simply misguided. Instead, you listen in a new way that conveys respect for the person’s point of view and a complete lack of judgment. Sounds easy, but most people have a very hard time doing this simple thing. It is easy, once you learn LEAP®. The result is an immediate lowering of tension, anger and defensiveness. As you convey genuine understanding, empathy and respect for his/her point of view, even when you disagree with it, you are free to find common ground on which you can partner. Suddenly, your opinions and advice start to matter a great deal.
LEAP® focuses on transforming the relationship first. With LEAP®, your opinions are no longer like a lot of hot air and are more like the wind in a sailboat’s sails that moves the person where you want him—to safe harbors.
LEAP® is for any relationship, but it also gives you the tools you need to persuade someone in “denial” about mental illness to accept treatment and services.
"You do not win on the strength of your argument; you win on the strength of your relationship."